Terms & Conditions

1. Who We Are

DeltaBooks (“DeltaBooks”, the “Platform”) is a software-as-a-service accounting, GST compliance and reconciliation product owned and operated by VirtualCA Services Private Limited, a company incorporated under the Companies Act, 2013.

Legal entity	VirtualCA Services Private Limited
CIN	U74999TG2022PTC163081
GSTIN	36AAICV7655B1Z5
Registered office	Office Suite No. 503, 5th Floor, Green Space Residency, Patrika Nagar, Hitech City, Madhapur, Near Medicover Hospitals, Hyderabad, Telangana 500081, India
Support email	support@virtualca.in
Website	deltabooks.in

In these Terms, “we”, “us” and “our” refer to VirtualCA Services Private Limited. “You” and “your” refer to the individual or entity using the Platform.

2. Acceptance of Terms

By creating an account, starting a free trial, purchasing a subscription, or otherwise accessing or using DeltaBooks, you agree to be bound by these Terms & Conditions and by our Privacy Policy and Refund & Cancellation Policy, which are incorporated into these Terms by reference. If you do not agree, you must not use the Platform.

If you are accepting these Terms on behalf of a firm, company, or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

3. Definitions

• “Services” means the DeltaBooks platform, its modules, integrations, APIs, connectors (including the Tally connector), and any related support we provide.
• “Customer Data” means all data you or your authorised users upload to, generate in, or transmit through the Platform — including accounting ledgers, vouchers, trial balances, bank statements, GST returns and related records.
• “Subscription Term” means the period for which you have paid subscription fees.
• “Authorised User” means a person you invite and permit to access the Platform under your account.

4. Eligibility & Your Account

• You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872.
• You agree to provide accurate, current and complete information during registration and to keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including the actions of your Authorised Users.
• You must notify us immediately at support@virtualca.in of any unauthorised access or suspected security breach.
• You are responsible for the permissions you grant to Authorised Users and for revoking access when a user leaves your organisation.

5. The Services

DeltaBooks provides tools for accounting finalisation, GST return data retrieval and reconciliation, Tally data synchronisation, bank statement processing, balance confirmation and reconciliation, ageing analysis, financial statement preparation and related compliance workflows.

We may add, modify, or discontinue features from time to time in order to improve the Services. Where a change materially reduces the core functionality of a plan you have paid for, we will make reasonable efforts to notify you in advance by email or in-app notice.

6. Free Trial

We offer a 14-day free trial on our plans. No credit card is required to start a trial.

• The trial begins on the date you activate it and ends 14 days later.
• At the end of the trial, access to paid features will be restricted until you purchase a subscription.
• Trials are intended for genuine evaluation. We may limit or withdraw trial access where we detect repeated or abusive trial creation.
• Your Customer Data is retained after trial expiry in accordance with clause 17 and our Privacy Policy, so you do not lose your work if you subscribe later.

7. Subscription, Fees & Taxes

• Subscription fees are stated on our Pricing page and are quoted in Indian Rupees (INR).
• Prices displayed are exclusive of GST. Applicable GST is added at checkout and shown separately on your tax invoice.
• Where a payment gateway surcharge applies, it is disclosed at checkout before you confirm payment.
• Payment is collected through third-party payment gateways (including Razorpay). We do not store your card, UPI or netbanking credentials on our servers — see our Privacy Policy.
• A GST tax invoice is issued for every successful payment and is available in your account.
• Subscriptions are for the term selected at purchase. Access to paid features ends when the Subscription Term expires unless renewed.
• We may revise pricing at any time. Revised pricing applies to renewals and new purchases, never retrospectively to a term you have already paid for.

8. Refunds & Cancellation

Full details, including how to request a refund, processing timelines and cancellation, are set out in our Refund & Cancellation Policy.

9. Your Data & Ownership

Customer Data belongs to you. We claim no ownership over the accounting, financial or business records you bring into DeltaBooks. You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Data strictly for the purpose of operating and supporting the Services for you.

• You are responsible for ensuring you have the right to upload the Customer Data, including data belonging to your clients or counterparties.
• You may export your data from the Platform at any time during an active subscription.
• We do not sell Customer Data, and we do not use identifiable Customer Data to train artificial intelligence models.
• On termination, data handling follows clause 17 and our Privacy Policy.

10. Third-Party Integrations

The Services connect to third-party systems on your instruction. These include:

• Tally — via our TDL connector installed on your machine, to read and write accounting data.
• GST Network — via authorised GST Suvidha Provider / API partners, to retrieve returns and reconciliation data using credentials and one-time passwords you supply.
• Payment gateways — to process subscription payments.
• AI service providers — as described in clause 11.

These systems are operated by third parties under their own terms. We are not responsible for their availability, accuracy, downtime, or changes to their APIs. Where a third-party service becomes unavailable or changes materially, dependent features may be affected, suspended or withdrawn.

11. AI-Assisted Features

Certain features use third-party artificial intelligence services to interpret documents and suggest matches. Which data leaves our servers depends on the feature — this is set out in detail, feature by feature, in our Privacy Policy. In summary:

• For bank statement column recognition, only a masked structural sample is transmitted — every digit and every non-generic word is replaced before it leaves our servers.
• For balance confirmation / ledger extraction and matching and Form 26AS reconciliation, the relevant records or document images are transmitted in readable form.

12. No Professional Advice

DeltaBooks is a software tool. It is not a substitute for professional judgement and does not constitute chartered accountancy, tax, legal, audit or financial advice. Reports, reconciliations, computations and financial statements generated by the Platform are produced from data you supply and must be reviewed by a qualified professional before being filed, certified, published, or otherwise relied upon.

You are solely responsible for the correctness, completeness and timeliness of your statutory filings and for compliance with all applicable laws. We accept no liability for interest, penalties, notices, disallowances or other consequences arising from your filings.

13. Acceptable Use

You agree that you will not:

• use the Services for any unlawful, fraudulent or misleading purpose;
• upload data you are not authorised to possess or process;
• upload malware, or attempt to compromise, probe or disrupt the Platform or its infrastructure;
• attempt to gain unauthorised access to any account, data or system;
• reverse-engineer, decompile, or attempt to derive the source code of the Platform or the Tally connector, except to the extent this restriction is prohibited by law;
• resell, sublicense, rent or white-label the Services without our prior written consent;
• use automated means to scrape or extract data from the Platform beyond the functionality we provide;
• share login credentials, or exceed the user limits of your plan by circumventing controls;
• use the Services to build or assist a competing product.

14. Availability & Support

We work to keep DeltaBooks available and reliable, but the Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation.

• Scheduled maintenance will be notified in advance where reasonably practicable.
• Availability may be affected by factors outside our control, including third-party API downtime, hosting outages and connectivity failures.
• Support is provided by email at support@virtualca.in during business hours.
• Unless a written service level agreement has been separately signed with you, no uptime commitment applies.

15. Intellectual Property

All rights, title and interest in the Platform — including its software, source code, TDL connector, design, user interface, documentation, logos, trademarks and content — belong to VirtualCA Services Private Limited or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during your Subscription Term. No other rights are granted.

You may not reproduce, distribute, modify, publicly display or create derivative works from any part of the Platform without our prior written consent. Feedback and suggestions you provide may be used by us without obligation or compensation.

16. Confidentiality

We recognise that Customer Data is commercially sensitive and, in many cases, subject to professional confidentiality obligations owed by you to your own clients. We will treat Customer Data as confidential, will not disclose it to third parties except as described in our Privacy Policy or as required by law, and will restrict internal access to personnel who need it to operate or support the Services.

17. Suspension & Termination

By you

You may stop using the Services or cancel your subscription at any time, as described in the Refund & Cancellation Policy. You may request deletion of your account and data by writing to support@virtualca.in.

By us

We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, fail to pay fees when due, or use the Services in a way that threatens the security, integrity or lawful operation of the Platform or other customers. Where the breach is capable of being remedied, we will normally give you a reasonable opportunity to remedy it first.

Effect of termination

• Access to paid features ceases.
• You may request an export of your Customer Data within 30 days of termination.
• After that period, we may delete or anonymise Customer Data, subject to any retention required by law.
• Clauses 9, 12, 15, 16, 18, 19, 22 and 23 survive termination.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
• We are not liable for interest, penalties or demands levied by any statutory or regulatory authority arising from your filings or your use of the Services.
• We are not liable for loss or corruption of data caused by factors outside our reasonable control, or by your own actions, integrations or infrastructure.
• Our total aggregate liability arising out of or relating to the Services, whether in contract, tort or otherwise, is limited to the subscription fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Indian law.

19. Indemnity

You agree to indemnify and hold harmless VirtualCA Services Private Limited, its directors, officers, employees and agents from any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, your infringement of any third-party right, or your upload of data you were not authorised to process.

20. Force Majeure

We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, government action or restriction, strikes, power or telecommunications failure, internet or hosting-provider outages, cyber-attack, or failure of third-party APIs on which the Services depend.

21. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page will always reflect the current version. Where changes are material, we will make reasonable efforts to notify you by email or by an in-app notice before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not accept them, you should stop using the Services and may request cancellation.

22. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the clause below, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.

The parties will first attempt to resolve any dispute amicably through good-faith discussion. If the dispute is not resolved within thirty (30) days of written notice, either party may pursue its remedies in the courts named above.

23. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Grievance Officer	Kamalapuram Nitheesh Kumar
Email	nitheesh@virtualca.in
General support	support@virtualca.in
Postal address	VirtualCA Services Private Limited Office Suite No. 503, 5th Floor, Green Space Residency, Patrika Nagar, Hitech City, Madhapur, Near Medicover Hospitals, Hyderabad, Telangana 500081, India

We aim to acknowledge grievances within 48 hours and resolve them within 30 days of receipt.